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Privacy Policy

Introduction

Hippodrome Casino Limited operates from Cranbourn Street, Leicester Square, London, WC2H 7JH. The company is incorporated in England and Wales under registration number 05497987 and is registered with the Information Commissioner’s Office (ICO) under reference Z3078892.

This Privacy Policy explains how we collect, process, store, and safeguard personal information throughout and after your relationship with us, in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Hippodrome Casino Limited acts as the data controller, meaning we are responsible for determining how personal data is used and ensuring it is processed lawfully and securely in accordance with applicable legislation.

This policy should be read alongside any additional privacy notices provided at specific points of data collection, ensuring clarity and transparency about how and why your personal information is processed.

Data Protection Principles

We process personal information in accordance with all relevant data protection laws. This means that personal data must be:

  • Handled lawfully, fairly, and transparently
  • Collected for clear, legitimate, and specified purposes
  • Adequate, relevant, and limited to what is necessary
  • Accurate and updated where required
  • Stored only for the period necessary
  • Protected by suitable technical and organisational measures
  • Processed in a way that demonstrates accountability

Personal Information We Collect

Personal information refers to any data that can identify an individual, either directly or indirectly. Information that has been anonymised so that an individual cannot be identified is not considered personal data.

Certain types of personal information are classified as special category data and are subject to additional safeguards under data protection law.

We may collect and process the following categories of personal information:

  • Identity information such as name, title, date of birth, gender, occupation, images, and audio recordings
  • Contact information including residential address, country of residence, email address, and telephone number
  • Financial details such as payment card or bank account information, often processed by authorised third parties
  • Technical information including IP address, login details, and browser data
  • Account and profile information such as usernames, passwords, transaction records, preferences, interests, and feedback
  • Marketing and communication preferences

Where permitted by law, we may also process special category data, including information related to ethnicity, criminal convictions, health, and biometric identifiers.

Live Facial Recognition

We use Live Facial Recognition (LFR) technology within our premises to comply with regulatory obligations and to prevent access by individuals registered with the Self Enrolment National Self Exclusion Scheme (SENSE).

LFR cameras are installed at all public entrances, meaning visitors are scanned upon entry. Clear signage is displayed throughout the venue to inform guests of the use of this technology.

Additional details about our use of LFR technology are available in our dedicated facial recognition policy and FAQ published on the official Hippodrome Casino website.

How Personal Information Is Collected

We collect personal information primarily through registration forms, booking and reservation systems, tournament entries, gameplay activity, and website cookies. In some cases, information may also be obtained from third-party sources where legally permitted.

Audio recording systems are used in designated areas, including gaming tables and the main reception desk, for security, compliance, and regulatory purposes.

How We Use Personal Information

Personal information is processed only when there is a lawful basis to do so. Common uses include:

  • Managing and administering the Hippodrome Casino Rewards Programme
  • Sharing news, events, and promotional offers in line with recorded preferences
  • Complying with Gambling Commission and licensing obligations
  • Conducting affordability checks, fraud prevention, and due diligence
  • Verifying source of funds where required by regulation
  • Processing payments, winnings, and other financial transactions

We do not sell or rent personal data to third parties. Information is shared only where required by law or as part of our regulatory responsibilities.

Situations Where We Process Personal Data

We process personal data to meet contractual commitments, comply with legal obligations, and support legitimate business interests, provided these do not override individual rights.

  • Providing products and services
  • Business administration, auditing, and financial management
  • Managing the termination of customer relationships
  • Handling disputes and legal matters
  • Preventing fraud and supporting anti-money laundering measures
  • Promoting responsible gambling practices
  • Maintaining information and network security
  • Conducting analytical reviews to improve customer experience
  • Operating live chat services without retaining personal chat data

Failure to Provide Personal Information

If requested personal information is not provided, we may be unable to deliver certain services or comply with legal and regulatory requirements.

Data Retention

Personal information is retained only for as long as necessary to fulfil legal, regulatory, and operational obligations. Under anti-money laundering legislation, certain records may be retained for at least five years and, in specific cases, up to ten years.

CCTV footage and audio recordings are stored for a maximum of 30 days before automatic deletion, unless required for investigation or compliance purposes.

Questions regarding data retention can be directed to [email protected].

Your Data Protection Rights

You have the right to request access to your personal data, request corrections, request erasure, restrict processing, request data portability, object to processing, and withdraw consent where applicable.

Requests can be submitted by contacting the Privacy Office via [email protected] or by writing to the Hippodrome Casino postal address.

Contact Information

We may update this Privacy Policy from time to time. Any questions or concerns regarding data protection can be sent to [email protected].

If you are located in the EU or EEA, you may also contact our appointed representative, DataRep. Complaints may be submitted to the Information Commissioner’s Office through ico.org.uk.